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How JFCS Louisville Moved from Fragmented to Seamless Case Management

Jewish Family & Career Services (JFCS) Louisville has served the Greater Louisville community since 1908, providing compassionate, client-centered support to individuals and families of all backgrounds. Guided by Jewish values and a mission to “expand possibilities for each person and every family to meet life’s challenges with confidence,” JFCS helps community members live with dignity and purpose. Their professional staff delivers a wide range of services, including Career Services, Clinical Counseling Services, Family Stability programs, Jewish Life initiatives, Klein Older Adult Services, and JFCS Navigate. With a commitment to respect, compassion, community, justice, and service, JFCS strengthens lives and fosters a more equitable and supportive community for all. 

JFCS Louisville made the decision to transition away from its previous platform after finding that the system’s rising costs and limited functionality no longer aligned with its needs. The platform restricted how staff could manage data and reporting, while support resources often fell short. With the cost far outweighing the value received, JFCS Louisville turned to NewOrg for a more flexible, cost-effective, and fully supported solution tailored to their programs and future growth. 

With NewOrg, JFCS Louisville now has a centralized platform to support programs, service delivery, and reporting, including: 

  • Clinical Services: Streamlined documentation and medical billing save staff time, while custom reports track assessments, monitor outcomes, and identify claims and co-pays.
  • Career Services – Progress tracking and outcome reporting tools help clients achieve long-term employment goals. Custom reports provide real-time insights for program and grant management.
  • Older Adults & Caregiver Support – Standardized assessments, care plans, and automated reminders ensure consistent, measurable, and accessible services.
  • Family Stability Programs – Structured workflows consolidate household data, case notes, and assistance records. A custom caseload tab supports multiple case managers per client and simplifies workload tracking.
  • Standardized Intake & Public Portal – Clients can complete service requests and intake forms online. Staff receive automatic alerts, while the portal supports scheduling, payments, and document uploads.
  • Appointment Scheduling & Notifications – Built-in scheduler sends automatic email and SMS reminders for all clinical and case management appointments.
  • Custom Reporting – Reports track open and closed clients, grant activity, and assessment outcomes, providing leadership with clear performance and compliance insights.
  • Secure File Sharing & E-Forms – Staff can prompt clients to complete and sign electronic forms and assessments, enabling a fully paperless workflow. 

 About NewOrg Management System, Inc. 
 
NewOrg Management System, Inc. has provided secure, cloud-based case and data management solutions to nonprofits and government agencies since 2006. Serving more than 50,000 users across the U.S. and Canada, NewOrg’s fully customizable platform supports case management, service tracking, grant compliance, volunteer coordination, and more—helping partners increase efficiency, transparency, and sustainability. 

About JFCS Louisville

Jessica Holloway
JFCS Louisville
2821 Klempner Way
Louisville, KY 40205
(502)322-1932
jholloway@jfcslouisville.org

Media Contact
 
Sotiris Koutsoyannis 
Marketing/Communication Specialist 
NewOrg Management System, Inc. 
866-843-2835 x3 
newsroom@neworg.com