The Conway Police Department’s Community Crisis Response Team has adopted NewOrg's data management system to enhance community interaction handling, streamline reporting, and boost operational efficiency. 
Conway, AR – The Conway Police Department, deeply committed to the safety and well-being of Conway, Arkansas, operates with a profound dedication to protect and serve its community. Going beyond basic law enforcement, the department emphasizes fostering a safe and just environment where all citizens can thrive. Members are sworn to uphold the law through vigilant community engagement and collaborative efforts with local stakeholders. The department adheres to core values of excellence, ensuring equitable treatment for all and addressing community concerns with proactive action. As a part of this commitment to the community, Conway Police Department developed a Community Crisis Response Team to better serve individuals with mental health concerns. Emphasizing transparency and accountability, it strives to build trust and understanding among Conway’s diverse residents. With a vision for the future, the Conway Police Department aims to create a safer community that enhances the quality of life for its residents, ensuring a brighter, more secure future for the next generation.
“Our Community Crisis Response Team is an integral part of the department’s effort to better serve individuals facing mental health concerns. Up to this point, our CCRT program has had to rely on an inadequate and inefficient method of collecting data relating to the services provided by CCRT. Because of this, there have been limited means to determine the effectiveness of the program as well as how, when, and where to focus the efforts of CCRT. With NewOrg we have found a solution that goes well above and beyond what is needed by CCRT at a price point that is more than reasonable for a grant-funded program.”
(LT Andrew Johnson, Office of the Chief)
The Conway Police Department’s Community Crisis Response Team previously faced significant challenges in managing community interaction data due to the lack of a centralized system. Their efforts, especially in mobile and community response, were hampered by reliance on a single spreadsheet to document all interactions, demographics, and various note types. This method made it difficult to access historical data and demographics during field operations. Moreover, there was no efficient way to generate reports or analyze data for individuals they encountered, which was critical for enhancing community policing strategies and ensuring tailored responses in diverse situations.
In response to these challenges, NewOrg implemented a comprehensive data management solution that transformed the Conway Police Department's Community Crisis Response Team’s operational capabilities:
- Centralized Platform: Established a unified and efficient system for recording interactions with community contacts, removing the need to repeatedly input client details and ensuring real-time accessibility.
- Categorization Features: Enabled the categorization of interactions using a range of custom metrics, such as event types, group affiliations, and other key markers, empowering the team to efficiently perform in-depth and valuable data analysis.
- Face Sheets: Customizable 'Face Sheets' for quick reference to key individual profiles during mobile responses.
- Enhanced Reporting: Facilitated the creation of detailed reports on demographics and historical encounters, providing insights for strategic decision-making.
- Operational Efficiency: Streamlined data access and analysis, improving the efficiency of mobile and community responses.
- Forms and Surveys: Integrated department forms and consumer surveys into the system, ensuring they are centrally stored and directly linked to the corresponding individual for streamlined access and management.
About NewOrg Management System, Inc.
NewOrg Management System, Inc. – www.neworg.com
4000 Albemarle St NW (Ste 200)
Washington, DC 20016
NewOrg is a leading software developer providing a cloud-based data management platform for nonprofits and local government/social agencies, with more than 50,000 users in the US & Canada since 2006. Celebrating 18 years of providing complete, 100% customized data management for nonprofit organizations and affiliates, NewOrg's integrated software and service approach ensures that our partners improve efficiency, transparency, and sustainability.
About Conway Police Department:
LT Andrew Johnson, MS
Conway Police Department
1105 Prairie St Conway,
AR 72032 United States
501-450-6116
www.conwaypd.org
andrew.johnson@conwayarkansas.gov
Media Contact:
Sotiris Koutsoyannis
Marketing/Communication Specialist
NewOrg Management System, Inc.
866-843-2835 x3
newsroom@neworg.com
